- Whenever your clients don’t understand what you are doing for them, they think about what you are doing to them.
- Many clients remain clients because it is more difficult or complicated to find another lawyer.
- At least once a year, tell a client, “It’s on the house.”
- Your clients will always know their business better than you do. Make sure to seek their advice before giving yours.
- Your clients have wants. Your clients have needs. They often don’t know the difference.
- Whenever you interrupt a client meeting to take an “important” call, your client thinks about hiring someone else.
- Imagine a world where your clients knew each month how much their bill from you will be so they could plan for it. They do.
- A bill is not communication. At least not the good kind.
- When is the last time you called a client just to thank them for being your client?
